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Febreze

Febreze

www.febreze.com
What is your customer experience with Febreze?

Febreze Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Febreze has a 2.2 star rating from 76 reviews, 50% would recommend; 69% unfavorable vs 18% positive, and many Febreze reviews note dissatisfaction and requests for refund.

Key Takeaways for Future Customers

  • Smells great initially but many report products stop working early.
  • Price level is high; watch offers, discounts and auto-ship settings.
  • Customer service response varies; refunds are a common requested remedy.

Negative Feedback / Risk Areas

  • Lots of customer complaints about cans and plug-ins quitting mid-use and half-full aerosols.
  • Packaging and defective units, difficult refills, website and order issues.
  • Some report health or safety concerns and slow customer service resolution.

Positive Feedback

Many like the aroma and fresh smell; some praise helpful agents and effectiveness in certain uses.

View full overview ›

Media from reviews

Febreze - One of the spray bottles came out damaged
Febreze - Wrong orderFebreze - Wrong order - Image 2Febreze - Complaint on your productFebreze - Faulty cansFebreze - Unfinished cartridge refillsFebreze - Unfinished cartridge refills - Image 2
View all media ›

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Show reviews that mention
money plug refills spray half full air fragrance bottles issue febreeze
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Malcolm E Bts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Penistone, Barnsley

After Purchasing Bathroom Febreeze Product I Am Dismade By The Short Time That The Unit Lasted,It Lasted Just 22days Against Claimed Days On Your Adverts. Another Anoying Fact Was The Unit Ran Out Of

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Companies' claim for product length of use is way out of actual use. Maximum use lasted no more than 22 days.

Loss:
$7
Pros:
  • Fragrence good quality
Cons:
  • Does not last

Preferred solution: Full refund

User's recommendation: Be Wary Of Manufacteres Claims

View full review
Youvordka T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Worst experience ever would not recommend to anyone just terrible

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Just so disappointed in you guys worst service ever sad the coupons I received had expiration dates on them I didnt even get to us them I am very disappointed because I spent my money on something that was not worth it.

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Aracely C Spv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Irving, Texas

One of the spray bottles came out damaged

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AI Highlights
  • - I love the smells and had no issue before.
  • - A spray bottle is defective today and leaks from the top.
  • - There is no visible damage and it wasn't dropped.
Febreze - One of the spray bottles came out damaged

I love the smells and had never had an issue before. However, today one of the spray bottles that I bought came out defective.

When I spray the liquid comes out from the top and it leaks through out the sides.

I don't see any visible damage and I didn't drop it. Therefore, there's no reason for it to leak.

Loss:
$7
Pros:
  • It smells good
Cons:
  • Product leak

Preferred solution: Full refund

View full review
Yuri J Iok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Agent help me so professionally.

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Simply I could say that he was handling nice and easy. The ad at the website says money back guarantee is true.

User's recommendation: It's true. You can get warranty if you don't like the item.

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Stella Xhb
map-marker Florence, Mississippi

Unhappy with plug in your product does not live up to the time frame that it will last. There need to be a law suits against you for that lie

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I have your plug ins and air spray neither one lives up to your time frame of the lasting fragrance. Someone need to file a lawsuit against those lies about lasting fragrance.

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Stella Xhb
map-marker Florence, Mississippi

Unhappy with plug in

I see you are asking these x questions to discourage me. That want work!!!try it but just see how long it x will last.

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Standley Xfl
map-marker Chattanooga, Tennessee

Cans stop working before product is used up....

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FebrezeDo not buy luxe cans stop working about halfway...then they will not spray. This has happened to use a few times now and we will no longer purchase.

User's recommendation: Just say no!

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Irma L Bmm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

Refills

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I think that the refills for the garbage can stick-on container should have come out at the same time. I really like the product. Hope you get the refills on the store shelves soon.

User's recommendation: Yes once you can buy refills

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Reiss Urs
map-marker Albuquerque, New Mexico

Please help me with recommendations for scents that don’t smell like soap

Why do all the scents smell like soap just bought the scent booster machine disappointed with all the scents. hELP

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Anonymous
map-marker Regina, Saskatchewan

Dissatisfied

I love the scents of the febreeze air fresheners but not happy that almost all of them plug up half way through the bottle and no longer work. Its a total waste of money.

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Sanford K Yjz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker The Bronx, New York

Half full spray cans

AI Highlights
  • - The Fabreze aerosol air freshener cans are only half full, everywhere.
  • - People are annoyed by this.
  • - We are paying for full cans and want a remedy.

The Febreze aerosol air freshener spray cans are only half full everywhere. Compressed air is no excuse.

Many people, like myself, are annoyed by this.

We're paying for and are expecting full cans. Please remedy this issue.

View full review
Resolved
Sandra W Hcw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Omaha, Nebraska

Resolved: I love products I wish I could get I could get my $ worth

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Updated by user Feb 16, 2026

Quick responses

Original review Feb 16, 2026

When I buy plug-in refills some have not let out the fragrance even though it was plugged in or it didn't last the days that it said it would

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Donna C Jww

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint on your product

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AI Highlights
  • - I bought the new Xmas scents from Sam's Club; bottles were half full.
  • - I'm not a happy customer and would like to speak with someone about this.
Febreze - Complaint on your product

I bought the new scents for Xmas and I'm not pleased that all my bottles were half full. I bought my bottles from Sam's Club. I'm not a happy customer and would really like to talk to someone about this situation.

Loss:
$10

Preferred solution: A call or refund

View full review
Celeste P Duv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t get freeze plus to work

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Updated by user Mar 02, 2026

I would make sure product works before purchasing.Mine doesn’t work. Hasn’t sprayed the scent once since I got it. I’m very disappointed.

Original review Feb 14, 2026

Your office was closed when I needed questions answered. Now I will have to wait until Monday to get resolution.

Preferred solution: All I want is the fence double to work

User's recommendation: Office hours should include weekends

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Albertina T Cwq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Every time I purchase this product the sprayer stop spraying before I can finish the product sometimes even half way through

Make the sprayer better on containers and fill the containers. It's ridiculous how much I pay for so little.

Loss:
$20
Pros:
  • It smells great
Cons:
  • Sprayer gets clogged

Preferred solution: Coupons and containers that sprayers work

View full review
Anonymous
map-marker New Baltimore, Michigan

Wrong order

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Febreze - Wrong order
Febreze - Wrong order - Image 2

Ordered a warmer and refill kit from febreeze through Amazon. Only received refills.

No warmer. I'd sure like to get what I ordered!

User's recommendation: Watch your orders!!!

View full review

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